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Wheelchair Consumer Research Survey
Have you personally purchased a wheelchair?
Yes, I personally purchased a wheelchair for myself
Yes, I purchased a wheelchair for a family member
No, I have only used a wheelchair but did not purchase one
No, I have never had any direct experience with wheelchairs
What is your current age range?
18–39
40–64
65–79
80 or above
You are currently living in which country or region?
United States
Canada
European Union
Japan
Australia / New Zealand
Other
Who is the wheelchair used by?
Myself
A family member (e.g. parent)
A family member (non-elderly)
I am the primary caregiver / purchaser
What is the primary living environment?
Single-family house
Apartment / condominium (with elevator)
Apartment / condominium (no elevator or requires stair use)
Nursing home / care facility
Assisted living or independent living community
What are the main reasons for wheelchair use? (Multiple answers allowed)
Age-related mobility decline
Post-stroke / acquired brain injury
Spinal cord injury or neurological condition
Joint disease, fracture, or post-surgical rehabilitation
Other chronic conditions
Injury or accident
How long do you expect the wheelchair to be needed?
Short-term (less than 6 months)
Medium-term (6–24 months)
Long-term / likely long-term use
What type of wheelchair is currently being used?
Manual wheelchair
Power wheelchair
Mobility scooter
Not sure / can’t remember
How often is the wheelchair used?
Almost every day
Several times a week
Occasionally (e.g. going out or medical visits)
Rarely or almost never
In which situations is the wheelchair mainly used? (Multiple answers allowed)
Indoor use
Around the home or neighborhood
Running errands / shopping / walking outdoors
Medical or rehabilitation visits
Outdoor or challenging environments
Rarely used, kept as a backup
In most cases, how is the wheelchair operated?
The user operates it independently
The user operates it with some assistance
It is mainly operated or pushed by another person
What were the main reasons for choosing this type of wheelchair? (Select up to 3)
Affordable price
Easy to operate
Recommended by a doctor or rehabilitation therapist
Safety and reliability
Suitable for living and travel environments
More convenient for outdoor use
Easily available through local channels
Before purchasing, which aspects did you mainly compare? (Multiple answers allowed)
Price
Safety / stability
Ease of operation / effort required
Portability / lightweight
Comfort
Brand
Size / maneuverability
After-sales service / maintenance
I did not really compare; I purchased directly
During use, which aspects are you most dissatisfied with? (Select up to 3)
Unable to handle complex environments (stairs, slopes)
Requires too much effort to operate or push
Insufficient stability, safety concerns
Uncomfortable for long periods of sitting
Difficulty turning or passing through narrow spaces
Limited adaptability to outdoor terrain
Too bulky or heavy, inconvenient to transport
Prone to malfunction, inconvenient to repair
Appearance feels too medical, making me less willing to go out
No major dissatisfaction at the moment
On a scale from 1 to 10, how would you rate this wheelchair overall?
Wheelchair
0
10
If only one aspect could be improved, which would you most want to see improved?
(Open-ended)
When did you most recently purchase a wheelchair?
Within the past 6 months
6–12 months ago
1–2 years ago
More than 2 years ago
Before purchasing the wheelchair, through which channels did you mainly obtain product information? (Multiple answers allowed)
Doctor / rehabilitation therapist
Professional wheelchair or medical equipment dealer
Brand website or product brochure
Family members / friends / peer support groups
Senior living facilities / community organizations / caregivers
Short videos, social media, or product reviews
Other
Through which channel did you ultimately complete the purchase?
Purchased through a hospital or rehabilitation facility
Professional medical equipment dealer (DME / dealer)
Online store / e-commerce platform
Obtained through insurance or a government program
Other
What is the brand of the wheelchair you are currently using?
Permobil
Sunrise Medical
Invacare
Pride Mobility
Other
During the purchasing process, what did you find most difficult? (Multiple answers allowed)
Determining which model best suited my needs
Too many models to choose from, making comparison difficult
Information was too technical or hard to understand
High price and budget constraints
Complex insurance or reimbursement process
Unclear after-sales service or maintenance support
No major difficulties
What was the approximate total price of the wheelchair? (Including insurance reimbursement)
Under USD 2,000
USD 2,000–5,000
USD 5,000–10,000
Over USD 10,000
Not sure
Approximately how much did you actually pay out of pocket? (Excluding insurance reimbursement)
No out-of-pocket payment / fully covered
Under USD 2,000
USD 2,000–5,000
USD 5,000–10,000
Over USD 10,000
Not sure
So far, what is the main reason you have not replaced or upgraded your wheelchair?
The current wheelchair generally meets my needs
Better wheelchairs are too expensive
Concerns about safety or reliability
Not sure which products are truly better
The cost of switching and adapting is too high
Concerns about after-sales service or maintenance
Which features would most increase your willingness to replace or upgrade your wheelchair? (Multiple answers allowed)
Ability to handle stairs or steps
Comprehensive outdoor mobility
Greater safety and stability
Lighter weight and easier to store
Simpler operation
More comfortable for sitting over long periods
A design that looks more like an everyday mobility device
No additional features needed at this time
Overall, how do you feel about the wheelchairs currently available on the market?
They generally meet user needs
They are usable, but have clear limitations
There is a significant gap between products and real-life needs
Not sure
Do you have any additional suggestions or comments for wheelchair products or manufacturers?
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